FESTIVAL FAQ

Ticket info...
  • Where can I get tickets?
  • All tickets are listed with our primary ticket agent Skiddle, and can be found on the event page. Check out our limited VIP and Group tickets before they’re gone!

  • Are there any age limits?
  • To be admitted into Time Off Festival you must be 16 years or above.

    Those 16-17 years must provide a form of Government ID, or ID that bears the PASS hologram at accreditation and will be issued a ‘Young Adult’ wristband.

    Those 18 years and over will be issued an ‘Adult Wristband’ which permits the purchase and enjoyment of alcoholic drinks. We operate a Challenge 25 Policy and may ask to see your Government ID, or ID that bears the PASS hologram at accreditation as well as at the bars.

  • How will I get my tickets?
  • Tickets are emailed to you directly by the ticket platform you purchased from, such as Skiddle. We strongly recommend you screenshot or download the ticket to your mobile device in advance as mobile signal may be unreliable. RapidScan tickets purchased through Skiddle don’t have to be printed and can be scanned from the Skiddle App. You can also add your ticket to your Apple wallet or download the PDF to your device.

  • What does a vip ticket include?
  • VIP ticket holders experience the festival in a different way, with Fast Track entry; access into an adult only VIP Arena with view of the Main Stage, an exclusive VIP bar with seating to relax, as well as posh loos. Ever wondered what it’s like Backstage? Enter the VIP draw for a limited chance to join a free Backstage Tour!

  • How do ticket releases work?
  • Tickets are released in phases in sync with our Lineup announcements. Those that purchase tickets earlier benefit from discounts, so don’t delay!

  • Can I buy tickets on the door?
  • Yes, subject to availability. Please be aware our 16-17 and VIP tickets are very limited so we expect these to sell out in advance. Any sell-outs will be announced online.

  • Are tickets refundable?
  • Tickets cannot ordinarily be exchanged or refunded after purchase. You can use Skiddle’s re-sell function, but there are no sales guarantees. We strongly recommend only purchasing from our official ticket selling platforms.

    * COVID-19 : If there are material changes to Time Off Festival, all ticket holders will have 7 days to request a refund. For Skiddle’s full terms click here.

  • Do you offer an Assistance Ticket?
  • We don’t want you to miss out, which is why we offer a free assistance ticket to deaf or disabled ticket holders who wouldn’t otherwise be able to attend.

    To apply:

    1. Purchase a ticket in your name (not your carers name) to obtain a ticket reference number.
    2. Email info@timeofffestivals.co.uk with the subject line ‘Assistance Ticket’.
    3. Include in the email a photocopy/scan of one of the following documents (dated within the past 12 months if DLA or Attendance Allowance).

     

    • Front page of DLA or PIP letter (no specific rate required)
    • Front page of Attendance Allowance letter (no specific rate required)
    • Evidence that registered severely sight impaired (blind)
    • Recognised Assistance Dog ID card

    We have a blue badge parking area in our car park, over a greenfield site. We assign this on a first come first served basis, please have your blue badge ready for verification when you arrive.

Event info...
  • When does the event open and close?
  • We’re partying for a glorious 9 hours!

    The festival site opens at 2pm and closes at 11pm. Last entry is 8pm.

  • Where is the festival site?
  • At East Bysshe Showground, Eastbourne Road (A22), Newchapel, Surrey, RH7 6LF. The entrance will be well signposted. Nearest notable towns are Lingfield, East Grinstead and Crawley.

  • IS THERE ANY TRANSPORT TO THE EVENT? 
  • There is plenty of free parking on-site and we are working on other travel arrangements. We will update when we have more information.

  • Is there parking at the event?
  • There is plenty of free parking directly adjacent to the Festival site. We discourage leaving vehicles unattended overnight following the Festival.

  • Is there disabled access and facilities?
  • The Festival is on a greenfield site but we have planned disabled access and toilets available. Please prepare for the variable UK weather conditions in the leadup to the event. If in doubt, contact us.

  • How does this ‘cashless festival event’ work?
  • We are partnered with TicketCo to provide a safe and secure ‘cashless’ way to buy food, drinks and more. It will not be possible to use cash or debit/credit cards at the point of sale (food vendors & bars).

    You can choose to make purchases using either the TicketCo Wallet which is an App available (on iPhone and Android devices) or with a TicketCo Cashless Card provided by us at the Festival. We recommend the App as it allows you to credit your account by debit/credit card before you go, and top-up while at the Festival. If you wish to credit your App with cash visit our Top-Up booths at the Festival – any unspent funds in your account after the Festival will be refunded in full within 7 days.

    Otherwise you can credit a TicketCo card by cash or debit/credit card at one of our Top-Up booths onsite. Please note unspent funds on a cashless TicketCo Cards, cannot be refunded after the Festival, so credit them responsibly.

    Using the TicketCo Wallet app is easy!

    – Download the App

    – Setup your profile and add your debit/credit card

    – Credit your account as you need it, safe and secure!

  • Are there atm’s on site?
  • There will be no ATM’s or cash available on site.

Attendance & access...
  • Can I leave and re-enter the site?
  • Once you leave the festival you will not be permitted to return.

  • Do I need id?
  • Yes! We operate a Challenge 25 policy. Please have your ID ready for inspection when you arrive for accreditation. Our bar staff are required to conduct random ID checks when serving, please don’t be offended if you are asked for ID again. All bars reserve the right to refuse service if you cannot provide a valid ID – please note it is an offence to purchase alcohol for anyone under the age of 18 years, and will result in ejection from the Festival.

    Acceptable forms of ID include a Government issued Passport or Drivers Licence, or an ID card which bears the PASS hologram. Photos or photocopies are NOT accepted.

  • Can we bring food or drink to the event?
  • No food or drink can be brought into the Festival, with the exception of special dietary requirements. Bags and large items will be searched upon entry as part of our security screening.

  • Can we bring pets or animals?
  • Only Assistance Dogs will be permitted as the site is generally unsuitable for animals.

  • What is your policy on drugs?
  • We operate a Zero Tolerance policy to the possession and/or use of recreational drugs which includes but is not limited to cannabis, stimulants and nitrous oxide canisters.

Site updates...
  • What food and drink will be available?
  • We’ve been working hard to provide an interesting variety of hot and cold food, snacks and refreshments from local food vendors. There will be plenty of fuel to keep you dancing all day long! Our site will have several large bars serving a wide variety of alcoholic and soft drinks. Chance to refresh yourself and lift your spirits?

  • Will there be seating available?
  • The VIP arena will be set up with seating, however the general Festival site will not. Small collapsible camping chairs and/or picnic blankets will be allowed, we ask that you take them home with you. No gazebos, windbreakers or tents allowed.

  • Is there any camping at the event?
  • Time Off Festival is a one day dance music festival, closing at 11pm. For those wanting to incorporate a camping experience into their weekend we would recommend Longacres Caravan and Camping Park – less than 1 mile from the Festival site.

Helpful hints...
  • How do I contact lost property?
  • Items in lost property will be held for 14 days following the Festival. The best way to make a lost property enquiry is with our contact form.

  • Where are the full terms and conditions?
  • Find them here.

  • Dealing with the weather…
  • The great British weather is part of the fun of UK festivals! We will do our utmost to provide the best experience so you enjoy yourself and stay safe. Check the weather forecast before leaving home so you’re dressed for the temperature and conditions as there will be limited shade and shelter onsite. Should conditions prove so dangerous to cause us to cancel the festival we will make a public announcement at our earliest convenience.

  • Contacting us with queries…
  • Use our contact form or drop us an email: info@timeofffestivals.co.uk

  • Use of photography by time off festivals…
  • No professional photography or videography equipment will be allowed without prior approval by Time Off Festivals. As this is a private event, any photos or videos taken by our Production Team could be used as part of our future promotions on and offline. We all need something to look forward to through the cold winter months!

    We’d love to see your photos and videos from the weekend, tag us on Facebook or Instagram!

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