How do I contact lost property?2020-10-02T14:30:49+01:00

Items in lost property will be held for 14 days following the Festival. The best way to make a lost property enquiry is with our contact form.

Where are the full terms and conditions?2020-04-27T20:37:54+01:00

Find them here.

Dealing with the weather…2020-10-02T14:31:34+01:00

The great British weather is part of the fun of UK festivals! We will do our utmost to provide you with a great experience, so you enjoy yourself and stay safe. Check the weather forecast before leaving home, so you’re dressed for the temperature and conditions as there will be limited shade and shelter onsite. Should conditions prove so dangerous to cause us to cancel the festival, we will make a public announcement at our earliest convenience.

Use of photography by time off festivals…2020-10-02T14:31:59+01:00

No professional photography or videography equipment will be allowed into the Festival site. As this is a private event, any photos or videos taken by our designated Production Team could be used as part of our future promotions on and/or offline

Contacting us with queries2020-10-02T14:32:47+01:00

drop us an email at: [email protected]

What food and drink will be available?2020-10-02T14:25:01+01:00

We’ve been working hard to provide a great variety of hot and cold ‘street food’ and our bars will stock a wide range of branded beverages. There will be plenty of fuel to keep you dancing all day long!

Will there be seating available?2020-10-02T14:27:15+01:00

The VIP arena will be set up with seating, however the general Festival site will not. Small collapsible camping chairs and/or picnic blankets will be allowed, we ask that you take them home with you. No gazebos, windbreakers or tents allowed.

Is there any camping at the event?2020-10-02T14:28:03+01:00

Time Off Festival is a two-day dance music festival, closing each evening at 11pm. For those wanting to incorporate a camping experience into their weekend we would recommend  Longacres Caravan and Camping Park – less than 1 mile from the Festival site.

Can I leave and re-enter the site?2020-10-02T14:13:04+01:00

Once you leave the festival you will need to undergo the same ticket inspection and ID check to re-enter. Management retains the right to refuse re-entry and no entry will be permitted after 8pm.

Do I need ID?2020-10-15T12:37:44+01:00

Yes! We operate a Challenge 25 policy. Please have your ID ready for inspection when you arrive for entry. Our bar staff are required to conduct random ID checks when serving, please don’t be offended if you are asked for ID again. All bars reserve the right to refuse service if you cannot provide a valid ID – please note it is an offence to purchase alcohol for anyone under the age of 18 years, and will result in ejection from the Festival.

Acceptable forms of ID include a Government issued Passport or Drivers Licence, or an ID card which bears the PASS hologram. Photos or photocopies are NOT accepted.

Can we bring food or drink to the event?2020-10-02T14:17:47+01:00

No food or drink can be brought into the Festival, with the exception of special dietary requirements. Bags, holdall’s and large items will be searched upon entry as part of our security screening.

Can we bring pets or animals?2020-10-02T14:19:11+01:00

Only Assistance Dogs will be permitted as the site is generally unsuitable for animals.

What is your policy on drugs?2020-10-02T14:21:19+01:00

We operate a Zero Tolerance policy to the possession and/or use of recreational drugs which includes but is not limited to cannabis, stimulants and nitrous oxide canisters.

When does the event open and close?2020-10-02T12:44:42+01:00

The festival site opens at 2pm and closes at 11pm. Last entry is 8pm. We are partying for a glorious 9 hours!

Where is the festival site?2020-10-02T13:47:22+01:00

At East Bysshe Showground, Eastbourne Road (A22), Newchapel, Surrey, RH7 6LF. Entrances will be well signposted. Nearest notable towns are Lingfield, East Grinstead and Crawley.

Is there any transport to the event?2020-10-15T12:35:41+01:00

There is free parking on-site and we are working with local taxi companies to provide transport from local towns and train stations. There are some local bus services which stop very close to the site – and we will have clearly signposted and managed ‘drop off/pick up’ zones to help you get to and from the Festival too.

Is there parking at the event?2020-10-02T13:50:19+01:00

There is plenty of free parking at the Festival site. We ask that there are no vehicles, left unattended overnight, following Festival closure.

Is there disabled access and facilities?2020-10-02T13:51:42+01:00

The Festival is on a greenfield site, but we have planned Disabled access and toilets available. Please prepare for the variable UK weather conditions in the leadup to the event. If in doubt, contact us.

How does this ‘cashless festival event’ work?2020-10-02T14:23:53+01:00

We are partnered with TicketCo to provide a safe and secure ‘cashless’ way to buy food, drinks and more. It will not be possible to use cash or debit/credit cards at the point of sale (food vendors & bars).

You can choose to make purchases using either the TicketCo Wallet which is an App available (on iPhone and Android devices) or with a TicketCo Cashless Card provided by us at the Festival. We recommend the App as it allows you to credit your account by debit/credit card before you go, and top-up while at the Festival. If you wish to credit your App with cash visit our Top-Up booths at the Festival – any unspent funds in your account after the Festival will be refunded in full within 7 days.

Otherwise you can credit a TicketCo card by cash or debit/credit card at one of our Top-Up booths onsite. Please note unspent funds on a cashless TicketCo Cards, cannot be refunded after the Festival, so credit them responsibly.

Using the TicketCo Wallet app is easy!

– Download the App

– Setup your profile and add your debit/credit card

– Credit your account as you need it, safe and secure!

Are there atm’s on site?2020-10-02T14:08:54+01:00

There will be no ATM’s or cash available on site.

Where can I get tickets?2020-10-15T12:25:15+01:00

All tickets are listed with our primary ticket agent Skiddle, and can be found here.

Are there any age limits?2020-10-02T12:22:03+01:00

To be admitted into Time Off Festival you must be 18 years or above. We operate a Challenge 25 Policy and may ask to see your Government ID, or ID that bears the PASS hologram at Site Entry as well as at the Bars.

How will I get my tickets?2020-10-02T12:21:40+01:00

Tickets will be emailed to you directly from Skiddle. RapidScan tickets purchased through Skiddle don’t have to be printed and can be scanned from the Skiddle App. You can also add your ticket to your Apple wallet or download the PDF to your device.

What does a vip ticket include?2020-10-15T12:29:12+01:00

VIP ticket holders experience the Festival in a different way – with Fast Track Entry; access into the VIP Arena with a great view of the Main Stage! An exclusive VIP Bar with Seating, as well as Posh Loos. Ever wondered what it’s like Backstage? Free entries into the VIP Draw – gets you a chance to join a Backstage Tour!

How do ticket releases work?2020-10-02T12:28:41+01:00

Tickets are released in Phases in sync with our Lineup announcements. Those that purchase tickets earlier, will benefit from discounts, so don’t delay!

Can I buy tickets on the door?2020-10-02T12:29:46+01:00

Yes, subject to availability. Group Ticket discounts will not be available ‘on the door’ and VIP tickets are very limited, so we expect these to sell out in advance.

Are tickets refundable?2020-10-15T12:33:26+01:00

Tickets cannot ordinarily be exchanged or refunded after purchase. However, in light of COVID-19, if there are date changes, leading to postponement or cancellation of the event, all ticket holders will have 14 days to request a refund. For Skiddle’s full terms click here.

Do you offer an Assistance Ticket?2020-10-02T12:34:24+01:00

We don’t want anybody to miss out, which is why we offer a free assistance ticket to deaf or disabled ticket holders, who wouldn’t otherwise be able to attend. To apply, please email [email protected] with the subject line ‘Assistance Ticket’, so that we can respond with clarification.


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